How to prepare for your appointment 

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If you have been asked to attend an appointment by one of our advisers, you will have received the date, time and location of your appointment via text or email. 

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To protect yourself and our staff and volunteers from COVID-19,

please read this information before you come for your appointment so you are prepared:

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What should I bring?

Check here to see what to bring to your appointment.

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On arrival, please press the door intercom. 

You will be asked by reception for your appointment details.

We ask you to please... 

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Wear a mask

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Use sanitiser available 

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Maintain a

2 metre distance 

Our staff and volunteers will...

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Be behind protective screens in place at reception and in the appointment rooms 

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Use gloves to handle documents 

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Put telephone calls on speaker if a call needs to be shared

We appreciate your cooperation with these measures and look forward to seeing you at your appointment.

Garston

  • This office is wheelchair accessible. 

  • Assistance dogs are welcome. 

  • A portable hearing loop is available. 

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On street parking is available outside the office on weekdays, except Friday.

Walton

  • This office is wheelchair accessible via the front door.

  • Assistance dogs are welcome. 

  • A portable hearing loop is available. 

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A car park with 8 spaces including an accessible space is available. 

Wavertree

  • This office is wheelchair accessible via a ramp.

  • Assistance dogs are welcome. 

  • A portable hearing loop is available. 

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A car park with 8 spaces is available. 

Find out more about the office you've been asked to attend: