What will you do?
complete an introduction to Citizens Advice and training for your role;
talk to clients over the phone to explore what problems they’ve come for help with and prioritise issues;
give information using our information systems and other sources to help clients understand their situation and their options;
write a summary of the clients’ problems and what action you’ve taken;
identify problems that are common, or are unfair, and use our systems to highlight these problems.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
be friendly and approachable
be non-judgmental and respect views, values and cultures that are different to your own
have good listening skills and enjoy helping people
have excellent verbal and written communication skills
have good maths and IT skills
be able to understand information and explain it to others
be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
be willing to undertake training in your role.
What's in it for you?
make a real difference to people’s lives
learn about a range of issues such as benefits, debt employment, immigration and housing.
build on valuable skills such as listening, questioning, interpreting and summarising information
gain experience and increase your employability
work with a range of different people, independently and in a team.
have a positive impact in your community.
This role will help you to develop the following employability skills: Communication; Self-Management, Teamwork, Numeracy, Application of IT and Problem Solving.
We provide the training required for the role and we’ll reimburse travel expenses too.
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If you want further information about volunteering with CAL you can email or phone us.
Pat Breslin & Jimmy Jenkins - Volunteering Team
0151 522 1400 Ext: 1732
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Valuing Inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from minoritised ethnic backgrounds.
If you are interested in becoming a Telephone Adviser Volunteer and would like to discuss flexibility around location and how we can support you, please contact us.